Frequently Asked Questions

General

How does Gusta make money? Are there any fees?

There is no fee to sign up. Gusta makes money by charging an additional 6-12% fee per transaction to the attendee. This fee decreases as the price per ticket increases.

How big is your reach?

Check out www.gusta.com/places for a full list of cities and find Gusta on Facebook and Twitter to view our growing community.

What types of events are on Gusta?

There are underground restaurants, supper clubs, wine tastings, cooking classes- any unique food event in any city is welcome on Gusta.

How do I receive payment?

You can currently receive payment to your PayPal account. Please email chris@gusta.com to discuss setting up another payment method.

How do I get reviews?

After someone pays through Gusta and attends your event they will be prompted to leave a review on the site.

Chefs / Organizers

Why should I use Gusta to post my events?

We manage the entire reservation process for you in one place. As long as all tickets are sold through Gusta you won't have to worry about processing payment, overselling your event, keeping track of who's coming, or handling cancellations- we do all of this for you. Additionally, we've made it easy to share the event on your website, via email, Twitter, Facebook, and receive reviews for your events.

How do I list my events on Gusta?

First, be sure to create a restaurant page by clicking "List my restaurant" from your dashboard. From there click "Post New Event!" and fill out the details of your event. Be sure to activate the event after saving so it goes live on the site.

My event repeats, do I have to create separate events for each time/day?

Currently you can create one event and email support@gusta.com where we can manually create the others.

How do I share my event?

After you activate your event you can share the link to your event page on Gusta via email, Twitter, Facebook, or on your website by clicking "Manage my Events". Whoever clicks on the link will be taken to your event page where they can check out reviews, past events, photos, details, and purchase tickets.

When do I receive payment?

Gusta will release the payment within 24 hours of your event, or when your event sells out, whichever comes first.

How do I know who's coming to my event?

When someone purchases a ticket to your event on Gusta you will receive an email containing the attendees name, how many tickets they bought, how to contact them.

Attendees

How can I pay?

By credit card or PayPal.

How do I get notified when there is an event for a "restaurant"?

When you land on a "restaurant" you are interested in click "Subscribe" and you will be notified when they post an event.

What can I expect as a diner?

Each experience varies and we therefore recommend reading reviews, descriptions, and checking out photos from past events to get a better idea. Each chef specifies details about every event like whether or not alcohol is included, if there are communal tables, etc.

Should I tip after the meal?

Check the event page to see whether or not the chef is accepting tips or if it is already included in the price.

How do I book an event?

Simply click "Attend" from an event page and you will be taken to a page to purchase tickets. Enter in your credit card or PayPal system through our secure system. Remember to specify the number of tickets you would like. You will receive an email confirmation to use as a ticket for the event.

What if I need to cancel?

Currently we have a no refund policy, once you purchase a ticket you may not be refunded. If you must transfer your ticket to another please notify us at support@gusta.com.

What if I have food allergies?

Before purchasing a ticket check to see if the chef accommodates for food allergies. If they do, go ahead and book. Once you have purchased a ticket you can communicate with the chef about your specific allergy.